Before Sir Brian McMaster re-focussed our thinking towards excellence, the DCMS was spending a lot of time thinking about participation and how to deliver the Treasury PSA3 target (PSA = Public Service Agreement).   The PSA3 programme has almost run its course, yet the key issues of increasing participation and engagement are here to stay.  This helpful article by Andrew Lewis at the DCMS outlines some of the issues and achievements in this important area.

Click here to download the PDF and read the full story.